FAQ
FAQ
1. What is Koko Kunafa? Koko Kunafa is a brand that specializes in creating delicious kunafa chocolate bars. We combine the traditional Middle Eastern dessert, kunafa, with rich Belgian chocolate to offer a unique and indulgent treat. You are here because you are looking for Dubai Chocolate and we are telling you this is way bigger than that, it's monumental in regards to our world and its history.
2. What ingredients are used in Koko Kunafa chocolate bars? Our chocolate bars are made with high-quality ingredients, including traditional kunafa pastry, premium Belgian chocolate, company made pistachio mix, organic California butter, and various flavorings like Lotus Biscoff and Baklava.
3. Are your products suitable for vegetarians or those with dietary restrictions? Yes, our kunafa chocolate bars are suitable for vegetarians. However, they are not vegan as they contain dairy products.
4. How should I store my kunafa chocolate bars? For optimal freshness, store your kunafa chocolate bars in a cool, dry place away from direct sunlight. Refrigeration is key to keeping the delicate Belgian chocolate from smearing its design.
5. How long do your kunafa chocolate bars stay fresh? Our kunafa chocolate bars have a shelf life of up to two weeks when stored properly. We recommend consuming them within this period for the best taste and texture.
6. Can I customize my order? We currently do not offer customization options for individual orders. However, we do offer bulk order customization for special occasions and events. Please contact us for more details.
7. Do you ship internationally? Yes, we ship our kunafa chocolate bars internationally. Shipping costs and delivery times may vary depending on the destination.
8. What are your shipping rates and delivery times? Shipping rates and delivery times depend on your location and the shipping method chosen at checkout. Standard shipping typically takes 2-5 business days, while expedited shipping options are recommended to keep the bars fresh.
9. What is your return policy? Due to the perishable nature of our products, we do not accept returns. However, if there is an issue with your order, please contact us within 48 hours of receiving your package, and we will do our best to resolve the issue.
10. How can I contact customer service? You can reach our customer service team by emailing contact@kokokunafa.com or by calling us at +1 (408) 832-4469. We are available Monday to Friday, from 9 AM to 5 PM (GMT).
11. Do you have a physical store? Currently, we operate exclusively online. We offer local pick up at our family business which is a gastation located in South San Jose. However, we occasionally participate in pop-up events and markets. Follow us on social media for updates on our upcoming events.